Cancellation Policy

  • Process of Cancellation:

    In case the item you have ordered has been shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the originally ordered item back from the courier.

    Order cannot be cancelled once the item has been delivered to you.

    In order to cancel an item in your order:
    • Log into your Indikart account and go to the 'My Orders' page
    • Identify the item you want to cancel and click on the corresponding 'View Details' link
    • In the detailed order page, you will see 'Cancel' links against each of the items in that order
    • Click on the 'Cancel' link, indicate the reason for cancellation and confirm cancellation. The refund will be done as per the payment mode only
    • Once your cancellation request is created, you will receive an acknowledgement through SMS, email & call from our executive
  • Refund Processing Time (Once order is marked Cancelled):
    • We will process the refund after receipt of the product by or its business partner. Refund will be processed based on the mode of payment of the order.
    • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 12 working days and the refund will reflect in the next statement.
    • Orders paid by net banking accounts will be credited back to bank account within 12 working days and the refund will reflect in the next statement.
    • In case of Cash or Delivery mode, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order. In case of any change in your refund cheque, we shall require a NOC letter along with the Bank Id Proof for name change in refund cheque. Refund Cheque will be processed in between 15 to 17 working days.
  • Exceptions:
    There are certain scenarios where it is difficult for us to support returns.
    • Return request is made outside the specified time frame.
    • Anything missing from the package you have received including price tags, labels, original packing, freebies and accessories.
    • Defective/damaged products that are covered under the manufacturer's warranty.
    • Product is damaged due to misuse.
    • Specific categories like innerwear, lingerie, socks, beauty products and clothing freebies.
    • Any consumable item that has been used or installed.
    • Products with tampered or missing serial numbers.
    • Made-to-order / custom jewellery.
    • Fragile items, hygiene related items.